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Privacy Policy

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This agreement applies as between you, the User of this Web Site https://multiversedigital.co.nz/ (the “Site”) and Multiverse Digital, the owner(s) of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

Privacy Policy

The protection of your personal data is important to us. Therefore, we would like to inform you which data in your visit will be used for which purposes. Constant technological development, changes to our services or the legal situation and other reasons may require adjustments to our data protection information.

General information on data protection

The term personal data is defined as akin in all applicable and published Data Protection Regulations. According to this, it is individual information about the personal or factual circumstances of a specific or identifiable natural person. This includes, for example, your civil name, your address, your telephone number or your date of birth.
Unless otherwise stated in the following sections, no personal data is collected, processed or used when you use our website. When you access our website, some information is transmitted, such as IP address, type and version of the web browser used, the operating system used, the website from which you came and the time of the request.
We cannot use this data to identify individual users. The information is only statistically evaluated by us and used exclusively to improve the attractiveness, content and functionality of our websites.

Legal basis for the processing of personal data

We base the use of your data on the following legal grounds:
If the processing of personal data is carried out for the fulfilment of contracts concluded with us, it is based on Art. 6 para. 1 lit. b GDPR. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.
Insofar as we obtain the consent of the data subject for the processing operations of personal data, Art. 6 (1) lit. a GDPR.
If the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, this is based on Art. 6 (1) (c) GDPR.
If vital interests of the data subject or another natural person make processing of personal data necessary, Art. 6 (1) (d) GDPR.
If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 (1) (f) GDPR serves as the legal basis for the processing.

Your rights as a data subject

First, we would like to inform you here about your rights as a data subject.
You have several ‘Data Subject Rights’ below is some information on what they are and how you can exercise them.
Right to information: You can request information from us as to whether and to what extent we process your data.
Right to rectification: If we process your data that is incomplete or incorrect, you can request that we correct or complete it at any time.
Right to erasure: You may request that we erase your data if we are processing it unlawfully or if the processing disproportionately interferes with your legitimate interests in protection. Please note that there may be reasons that prevent immediate deletion, e.g. in the case of legally regulated retention obligations. Irrespective of the exercise of your right to deletion, we will delete your data immediately and completely, insofar as there is no legal or statutory obligation to retain data in this respect.
Right to restriction of processing: You may request us to restrict the processing of your data if you dispute the accuracy of the data for a period of time that allows us to verify the accuracy of the data, the processing of the data is unlawful, but you object to erasure and request restriction of data use instead, we no longer need the data for the intended purpose, but you still need this data to assert or defend legal claims, or you have objected to the processing of the data.
Right to data portability: You may request that we provide you with the data you have provided to us in a structured, commonly used and machine-readable format and that you may transfer this data to another controller without hindrance from us, provided that we process this data on the basis of a revocable consent given by you or for the performance of a contract between us, and this processing is carried out with the aid of automated procedures. If technically feasible, you may request us to transfer your data directly to another controller.
Right to object: If we process your data for legitimate interest, you may object to this data processing at any time; this would also apply to profiling based on these provisions. We will then no longer process your data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the assertion, exercise or defence of legal claims. You may object to the processing of your data for the purpose of direct marketing at any time without giving reasons.
Right of complaint: If you are of the opinion that we violate data protection law when processing your data, please contact us so that we can clarify any questions. Of course, you also have the right to contact the supervisory authority responsible for you, the respective state office for data protection supervision. If you wish to assert any of the rights against us, please contact us. In case of doubt, we may request additional information to confirm your identity.
Where the processing of your personal information is based on consent, you have the right to withdraw that consent without detriment at any time.
The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information that we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.
We encourage you to get in touch if you have any concerns with how we collect or use your personal information.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Blocking Cookies

You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, if you do so in a few cases some of our website features may not function as a result.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. If you wish to withdraw your consent to our use of cookies on this Site, or if you wish to delete or control the placing of cookies on your computer, you can also change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are several ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings at Internet Explorer, Chrome, Firefox, Safari
If you disable the cookies that the Site uses, this may impact your experience while on the Site. You can also delete cookies already stored on your computer. Again, doing this may have a negative impact on the usability of many websites.

Types of cookies

There are two main types of cookies: persistent cookies and session cookies. Persistent cookies remain on your device until they are manually or automatically deleted. Session cookies remain on your device until you close your browser, which deletes them automatically.
Why do we use cookies?
There are a few possible reasons why we use cookies:

Cookies that are necessary for the website to work and for you to use the services we offer.
Cookies that collect data related to the use of our website and its performance. We use this information to improve our online products and services.
Cookies that we use to personalise and optimise your experience on our website. These cookies store information about your choices such as text size, language and screen resolution.
Cookies placed by third parties for advanced services (e.g. social media cookies) or for advertising purposes.

Essential cookies

These are cookies that we need to provide you with a properly functioning website and to enable you to use the homepage we provide.

Analytical and performance cookies

These cookies help us measure traffic to individual pages on the homepage to determine which areas of our website have been visited. We use this to identify a visitor’s habits so that we can improve our online products and services. We may log IP addresses (the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements and gather broad demographic information.
These cookies are not essential to the website, and we will therefore ask for your consent before activating these cookies. You can withdraw your consent at any time.

Facebook Conversion Tracking Pixel

This tool allows us to track the actions of users after they have been redirected to a provider website after clicking on a Facebook ad. This allows us to track the effectiveness of Facebook ads for statistical and market research purposes. The data collected remains anonymous. This means that we cannot see an individual user’s personal data. However, the collected data is stored and processed by Facebook. We inform you about this according to our information. Facebook can connect the data to your Facebook account and use the data for their own advertising purposes, in accordance with Facebook’s privacy policy.
Facebook Conversion Tracking also allows Facebook and its partners to show you ads on and off Facebook. In addition, a cookie is stored on your computer for these purposes. By using the website, you agree to the data of the Facebook pixel integration.
You can opt out of targeted Facebook advertising here: https://www.facebook.com/settings/?tab=ads

Google Ads and Conversion Tracking

To draw attention to our products and services, we place Google AdWords ads and use Google Conversion Tracking for the purpose of personalised, interest- and location-based online advertising. The option to anonymise IP addresses is controlled by an internal setting in Google Tag Manager, which is not visible in the source of this page. This internal setting is set in such a way that the anonymisation of IP addresses is achieved.

The ads are displayed after search queries on websites of the Google advertising network. We have the option to combine our ads with specific search terms. Cookies allow us to serve ads based on a user’s previous visits to our website.

When a user clicks on an ad, Google sets a cookie on the user’s computer. Further information on the cookie technology used can also be found in Google’s notes on website statistics and in the privacy policy.

With the help of this technology, Google and we as customers receive information about the fact that a user has clicked on an advertisement and has been forwarded to our web pages. The information obtained in this way is used exclusively for statistical analysis to optimise advertisements. We do not receive any information with which visitors can be personally identified. The statistics provided to us by Google include the total number of users who clicked on one of our ads and, if applicable, whether they were redirected to a page on our website that was tagged with a conversion tag. These statistics allow us to track which search terms were clicked on particularly often and which ads lead to the user contacting us via the contact form.

You can opt out of targeted Google advertising here: https://www.google.com/settings/ads/anonymous

Google Analytics and Conversion Tracking

This website uses Google Analytics. On behalf of the operator of this website, Google will evaluate your use of the website to compile reports on website activity and to provide the website operator with further services relating to website activity and internet usage.

Google Analytics uses so-called “cookies”, text files that are stored on your computer. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser add-on. If you click here, an opt-out cookie will be set to prevent future collection of your data when visiting this website: Privacy Center.

In addition, we use Google Conversion Tracking in connection with Google Analytics. This enables us to record the behaviour of our website visitors. We are also shown how many clicks on advertisements from external sources have led to our website.

To opt-out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout

Microsoft Advertising

On our website, we use Microsoft Advertising by Microsoft Corporation (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA; “Microsoft “).

Data processing serves marketing and promotional purposes as well as the purpose of measuring the success of advertising measures (Conversion Tracking). We find out the total number of users who clicked on one of our ads and were forwarded to a website provided with a conversion tracking tag. The personal identification of those users is not possible in this way, however. Microsoft Advertising uses technologies such as cookies and tracking pixels with which your use of the website can be analysed. When you click on an ad placed by Microsoft Advertising, a cookie for the conversion tracking will be saved on your computer. This cookie has limited validity and does not serve the purpose of personal identification. If you visit specific pages on our website and the cookie has not yet expired, we and Microsoft can see that you clicked on the ad and were forwarded to this page. The following information may be collected: IP address, identifiers (tags) allocated by Microsoft, information about your browser and your device, referrer URL (website from which you visited our website), URL of our website.

Furthermore, we use the so-called “Remarketing function” which enables Microsoft to track your consumption behaviour and therefore show you personalised advertising on Microsoft websites or in Microsoft apps.

The legal basis for data processing is Article 6 Para 1 (a) GDPR.

You can manage your LinkedIn advertising data settings and preferences here: https://account.microsoft.com/privacy/ad-settings/signedout

LinkedIn Conversion Tracking

The Multiverse Digital website uses the analysis and conversion tracking technology of the LinkedIn platform. With the technology from LinkedIn, you can be shown more relevant advertising based on your interests. Multiverse Digital also receives aggregated and anonymous reports from LinkedIn of ad activity and information about how you interact with the Multiverse Digital website.

You can manage your LinkedIn advertising data settings and preferences here: https://www.linkedin.com/psettings/advertising-data

How do we use your personal information

We use form submission data that we collect generally to fulfil any requests made through the Site. Additionally, we use this information to communicate with you and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we also use Google Analytics to help us understand how visitors use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you submit information to our Site, we will maintain your Information for our records unless and until you ask us to delete this information.

Do Not Sell My Personal Information

We do not sell information that directly identifies you, like your name, address or phone records.

Direct marketing

From time to time, we may use the personal information we collect from you to identify products offers which we believe may be of interest to you. We may contact you to let you know about these products and services and how they may benefit you.

You may give us your consent in several ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or relationship with us. Where your consent is implied, it is on the basis that you have a reasonable expectation of receiving a marketing communication based on your interactions or relationship with us.

Direct Marketing generally takes the form of e-mail but may also include other less traditional or emerging channels. These forms of contact will be managed by Multiverse Digital, or by our contracted service providers. Every directly addressed marketing form sent or made by us or on our behalf should include a means by which customers may unsubscribe (or opt-out) of receiving similar marketing in the future.

Data deletion and storage period

The deletion of the personal data collected by us takes place as soon as the purpose of the storage no longer applies.

Data is stored if this is provided for by law, a regulation under Union law or other regulations.

Furthermore, the data will be deleted when a storage period prescribed by the standards expires, unless there is a need to continue storing the data for the conclusion or fulfilment of a contract or to protect our legitimate interests (e.g. exercising rights).

Data transfer internally and to third party providers

Your data will not be transferred to third parties unless we are legally obliged to do so, or the transfer of data is necessary for the execution of the contractual relationship, or you have previously given your express consent to the transfer of your data. Please note this may require us to transfer your data with our satellite offices or to external service providers and those will of course only receive your data insofar as this is necessary to process your order. In these cases, the scope of the transmitted data is limited to the necessary minimum. If our service providers meet your personal data, we ensure that they comply with the provisions of the data protection laws in the same way. Please also note the respective data protection information of the providers. The respective service provider is responsible for the content of third-party services, whereby we check the services for compliance with the legal requirements within the scope of reasonableness.

Data security

We have taken extensive technical and operational precautions to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorised persons. Our security procedures are regularly reviewed and adapted to technological progress.

Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Law and Jurisdiction

These terms and conditions and the relationship between you and Multiverse Digital shall be governed by and construed in accordance with the Law of New Zealand and Multiverse Digital and you agree to submit to the exclusive jurisdiction of the Courts of Auckland.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@multiversedigital.co.nz or by mail using the details provided below:

Enquire Now!